Check-in & Forms

Yes - forms are fully customizable. Ask for numbers, photos, scales or open text, and run different forms for different clients: a cut client answers nutrition-adherence questions, a powerlifter reports recovery and RPE. You design the check-in your method requires.

Weekly is the standard for most online coaches. coachway sends the form automatically on your schedule and can remind clients who have not submitted, so the cadence holds without you personally chasing anyone on a Sunday night.

Onto the client's profile, next to their progress photos, measurements and training log - and into your Power Panel queue for review. You see this week's answers against last month's trend in one view, then reply from the same screen.

Go to Forms in the sidebar, click + New Form, choose Onboarding Form, add your questions and save it as active. Each question can be text, multiple choice, rating, number or date, and marked required or optional. Clients must complete it on first login before the rest of the app opens, so you always get their baseline data. Duplicate it from the ⋯ menu for another language or client type.

Go to Forms, click + New Form and pick Check-in Form, then add weight, measurements, progress photos, ratings, open questions or custom metrics. The schedule is not set on the form: under Settings → Account → Check-in defaults you choose the default frequency, period and weekday (standard is every 1 week on Mondays). Override it per client in their Client settings → Forms. Only one check-in form is active per client at a time.

Yes. The scheduled check-in appears automatically on the client's home screen at the frequency you set. Clients can also submit a manual check-in anytime from Profile → New Check-in; it creates a separate entry and does not replace the weekly one. Both arrive in your Inbox as a chat message and on the client's Development tab, where you review, reply and mark them as read.

Standard metrics (weight, body fat %, muscle mass %, circumference measurements and the standard ratings) are built in with their own logic: weight drives the weight chart, goal tracking and progress indicators. For anything else, go to Metrics → + New Metric and set a name, type and unit, for example sleep hours, water intake or visceral fat. Do not create a custom metric called "Weight": the system will not link it to the weight chart or goal tracking.

Open the client's Development page, find the Metrics chart, expand the History table and click the pencil icon on the incorrect entry to edit it. This works for weight, circumference and custom metrics, whether the value came from a check-in or a manual log. Starting weight and goal weight are separate from measurement logs, so correct those in the client info instead.

Almost always the client tapped Continue later or closed the app mid-check-in, which saves a draft but sends nothing. They need to reopen the check-in and tap Done on the last step. Also check that the client is Active, not Pending (Pending clients get no check-in flow), that the app is updated and that they were online. You cannot submit a check-in on a client's behalf.